Change or Cancel Your e-Ticket: What to Do

You submitted the form, the QR code landed in your inbox, and then something changed: a rebooked flight, a different resort, a typo in your name, or a trip called off entirely. The good news is that a submitted e-Ticket is not set in stone. Some details can be corrected, some situations are better solved by submitting a fresh e-Ticket, and a cancelled trip may need nothing at all. This guide explains the mechanics in general terms and points you to the official portal for the exact steps, which can change without notice.

In brief: Minor errors like a mistyped address or flight number can usually be corrected, but changes to your passport or name are more sensitive. When in doubt, submit a new e-Ticket and carry the QR that matches your real passport and current flight. A fully cancelled trip generally needs no action, since an unused e-Ticket simply goes unused.

What usually can be fixed, and what cannot

Not all fields are equal. Details tied to your logistics, the flight, the date, the accommodation, are generally the most straightforward to update or resubmit. Details tied to your identity, the name and passport number that must match your travel document, are more sensitive, because they are what an officer checks against your passport on arrival.

As a rough guide:

• Often adjustable: flight number, travel date within the window, accommodation address, customs and health answers.
• Handle with care: the spelling of your name and your passport number, these must match your document exactly.
• Fixed by nature: the trip itself, if you are not traveling, there is nothing to correct, only to abandon.

Because the portal's editing options can change, treat this as the shape of the problem, not a promise of specific buttons.

A useful way to decide how much a given change matters is to ask what an officer sees on arrival. They scan your QR and glance at your passport and, in practice, your flight. Anything that feeds those checks, your name, passport number, and the flight you land on, deserves care. Background answers and the exact wording of an address matter less to that moment, though you should still keep them truthful.

In short: Logistics like flights and addresses are usually easy to change; identity details need care and must match your passport exactly.

Changing your flight or travel date

Rebooked to a later flight or a different day? This is one of the most common reasons to touch a submitted e-Ticket. Your entry record should reflect the flight you will actually arrive on, so a stale flight number is worth fixing.

Two clean paths exist:

1. Edit the existing record if the portal lets you update the flight and date, then use the refreshed QR.
2. Submit a new e-Ticket for the correct flight if editing is blocked or confusing, and simply carry the new QR.

Either way, aim to have this settled before you reach the airport, ideally within the recommended window before travel so the data is current.

Connecting flights add a wrinkle worth flagging. If your itinerary changed the airport where you actually enter the country, or the arriving flight number, that is the detail your record should reflect, not the earlier leg you no longer take. When in doubt about which flight counts, it is the one that brings you into Dominican soil.

Good to know: A small schedule change by the airline, same flight, slightly different time, usually does not require a new e-Ticket. It is a different flight number or date that matters most for your record.

In short: Update the flight and date so your record matches your real arrival; if editing is blocked, submit a new e-Ticket and carry that QR.

Changing your accommodation

Switched resorts in Punta Cana or Bavaro, or moved from a hotel to a rental? The accommodation address on your e-Ticket should reflect where you will actually stay, since it is part of the entry declaration. A changed hotel is a routine update, not a crisis.

Keep it simple:

• Enter the new property's street, resort or hotel name, and city.
• If you split your stay across two places, use the first address on arrival unless the form asks otherwise.
• A last-minute room change within the same resort rarely needs any edit at all.

For all-inclusive resorts in Punta Cana or Bavaro, the mailing address on your booking confirmation is usually all you need, the resort name and city carry most of the weight. If you are staying in a rental, use the street address your host provided. And if you genuinely do not yet know where you will stay, it is better to wait until you do than to enter a placeholder you will have to correct later.

In short: Put the address where you will actually stay first; a same-resort room change usually needs no edit.

A typo in your name or passport number

This is the error to take most seriously. The name and passport number on your e-Ticket are meant to match your travel document, and a mismatch is what can draw questions at the border. A single wrong letter or digit is worth resolving before you fly.

Because identity fields are sensitive, the safest route is often to submit a corrected e-Ticket with the exact details from your passport rather than leaving a flawed one in place. Then carry the QR that matches your document.

When you re-enter these fields, slow down on the parts that trip people up:

• Match your name to the passport, not your everyday spelling, including middle names or their absence.
• Copy the passport number character by character, watching for zero versus the letter O.
• Enter names in the order the passport shows them, not reversed.
• Leave out accents or special characters if your passport itself omits them.

Good to know: Check your passport against your e-Ticket the moment the QR arrives, not at the airport. Catching a wrong digit at home leaves you time to submit a clean version.

In short: Name and passport errors matter most; submit a corrected e-Ticket that matches your document and carry that QR.

Your trip is cancelled entirely

If the whole trip is off, there is usually nothing to do. The e-Ticket is a free entry record, not a paid ticket, so an unused one simply goes unused, there is generally no refund to chase and no cancellation to file, because it costs nothing in the first place.

A few sensible habits:

• You do not need to "cancel" an e-Ticket you will not use; it just expires against a trip that never happens.
• If you rebook later, submit a fresh e-Ticket for the new dates rather than reviving the old one.
• Keep any confirmation only until you are sure the trip is fully off.

This is where the e-Ticket differs sharply from an airline ticket or a hotel booking. Those involve money and cancellation windows; the e-Ticket does not. So the mental energy you might spend hunting for a cancellation button is better spent elsewhere. There is simply nothing to reclaim and nothing to forfeit.

In short: A cancelled trip generally needs no action; the unused e-Ticket simply lapses, and you submit a new one if you rebook.

Edit the old one or submit a new one?

Faced with a change, travelers often wonder whether to edit or start fresh. There is no universal rule, but a simple instinct helps: edit for small, low-risk tweaks; submit anew when identity details are wrong or when editing feels confusing.

When you submit a new one, the deciding question is always: which QR matches reality? That is the one you carry.

A quick way to sanity-check your instinct:

• If the change touches who you are, name or passport, lean toward a fresh submission.
• If it touches your logistics, flight, date, or address, an edit is usually enough.
• If you feel unsure at any point, a new e-Ticket is never the wrong answer.

In short: Edit for minor tweaks and submit fresh for identity errors or confusion; whichever QR matches your real trip is the one that counts.

If you end up with two QR codes

Correcting an e-Ticket by submitting a new one can leave you holding two QR codes, and travelers worry about which is valid. The rule of thumb is straightforward: the valid QR is the one whose details match your passport and your actual flight. The outdated one is just a leftover.

To avoid confusion at the counter:

• Delete or clearly label the old QR so you do not present it by mistake.
• Save the correct QR as a screenshot and, if you like, a printout.
• Confirm the name, passport number, and flight on the QR you plan to show before you leave home.
• If you emailed the QR to a travel companion, make sure they have the updated one too.

A tidy phone helps more than you would think. Rename the saved image, move the old one out of your recent photos, and keep only the current QR pinned somewhere easy to reach. The goal is that when you are asked for it, there is exactly one obvious file to open and no second-guessing under pressure.

Good to know: Officers care that your presented record matches your passport and flight, not how many drafts you created getting there. Carry the accurate one and set the rest aside.

In short: With two QR codes, the valid one is whichever matches your passport and flight; label or delete the old draft to avoid mixing them up.

How far ahead should you make changes?

Timing matters. The e-Ticket is generally recommended within the window before travel, and the same logic applies to fixes: sort them out before you reach the airport, and ideally within that pre-travel window so your record is fresh and your QR is ready to scan.

Practical timing habits:

• Review your details the moment the QR arrives, while there is time to act.
• Make any flight, address, or identity correction a day or two before departure at the latest.
• Do not leave a known error for the airport line, where time and options are tighter.

In short: Fix changes before you travel, ideally within the pre-travel window, and never leave a known error for the airport line.

A quick check before you fly

A one-minute review the moment your QR arrives catches almost every problem while there is still time to fix it. Treat it as a pre-flight ritual, the same way you check your passport is not expired.

Run through this short list for each traveler:

1. Does the name on the QR match the passport exactly?
2. Is the passport number right, digit for digit?
3. Does the flight number and date match your current booking?
4. Is the accommodation address the place you will actually check into?
5. Do you have the QR saved offline, as a screenshot or printout?

If every answer is yes, you are set. If any answer is no, you now know exactly what to correct, and whether a quick edit or a fresh submission is the cleaner route.

Doing this review at home, not at the gate, is the single biggest thing that prevents last-minute stress. A wrong digit spotted three days out is a non-event; the same digit spotted in the airport line is a scramble. Build the habit of opening the QR the moment it lands and reading it once, slowly, against your passport and booking.

In short: A one-minute QR review per traveler at home catches name, passport, flight, and address errors while you still have time to fix them.

When the portal will not let you change it

Sometimes the portal simply will not open your record for editing, or a correction will not save. When that happens, you have two reliable options, and neither should derail your trip.

• Submit a new e-Ticket with the correct details and carry that QR, this sidesteps a stuck edit entirely.
• Turn to the official channels or a paid assistance service to complete and check the record for you.

Before you conclude the portal is broken, rule out the ordinary culprits, since a "cannot edit" wall is often just a browser hiccup:

• Try a different browser or an incognito window.
• Clear cache and cookies for the portal and reload.
• Attempt the change off-peak, when servers are less busy.
• Double-check you are looking up the record with the exact details you originally submitted.

If a portal edit is impossible, remember that the official Direccion General de Migracion portal is the authority on the exact flow, and a fresh submission is almost always a clean fallback.

In short: If editing is blocked, submit a corrected e-Ticket or use official channels or assistance; a new submission is a reliable fallback.

Related guides

• E-Ticket portal not working: fixes that help
• E-Ticket for connecting flights and layovers
• The resort accommodation address on your e-Ticket
• E-Ticket at Punta Cana Airport
• Is the Dominican e-Ticket free?

Key points

• A submitted e-Ticket is not set in stone; logistics like flights and addresses are usually the easiest things to change.
• Name and passport corrections matter most, because they must match the document an officer checks on arrival.
• A cancelled trip generally needs no action; the unused e-Ticket simply lapses, and you submit a new one if you rebook.
• When editing is blocked or confusing, submitting a fresh e-Ticket is a reliable fallback.
• With two QR codes, the valid one is whichever matches your passport and your actual flight.
• Make any change before you reach the airport, ideally within the recommended window before travel.

FAQ: changing and cancelling your e-Ticket

Can I edit my e-Ticket after I have already submitted it?

Often yes, at least for logistics like your flight, date, or accommodation. Identity details such as your name and passport number are more sensitive. When editing is blocked, submitting a corrected e-Ticket is the reliable route.

My flight changed. Do I need to update the e-Ticket?

If the flight number or date is now different, yes, your record should match the flight you will actually arrive on. A minor time change on the same flight usually does not require any update.

I booked a different hotel. Does the e-Ticket need changing?

Update the accommodation address so it reflects where you will actually stay, since it is part of the entry declaration. A room change within the same resort rarely needs any edit.

I made a typo in my name or passport number. What should I do?

Take this seriously, these should match your travel document exactly. The safest route is usually to submit a corrected e-Ticket with the details straight from your passport, then carry the QR that matches.

My whole trip is cancelled. How do I cancel the e-Ticket?

Generally you do not need to. The e-Ticket is a free entry record, not a paid ticket, so an unused one simply lapses. There is normally no refund to chase and no cancellation form to file.

Should I edit the old e-Ticket or just submit a new one?

Edit for small, low-risk tweaks. Submit a fresh e-Ticket when identity details are wrong or when the edit feels confusing. Whichever QR matches your real trip is the one that counts.

I now have two QR codes. Which one is valid?

The valid QR is the one whose name, passport number, and flight match reality. The outdated one is just a leftover. Label or delete the old draft so you do not present it by mistake.

How soon before travel should I make a correction?

Sort it out before you reach the airport, and ideally within the recommended window before travel so your record is fresh. Do not leave a known error for the airport line, where time and options are tighter.

The portal will not let me change my e-Ticket. What now?

You have two clean options: submit a new e-Ticket with the correct details and carry that QR, or turn to the official channels or a paid assistance service. A fresh submission usually sidesteps a stuck edit entirely.

Is there a fee to change or cancel an e-Ticket?

The e-Ticket itself is free on the official government portal, whether you are submitting or resubmitting. Any page charging a mandatory fee to "edit" your form is not the government. A paid assistance service like ours is optional.

Last updated: July 2026. Entry rules change; always confirm current requirements on the official Direccion General de Migracion portal before you travel.